Privacy Policy

We collect information you voluntarily provide and limited technical data that helps us operate and improve the site.

• Identity and contact details — such as your name, company name, email address, phone number, and project location — when you submit a quote request, contact form, sample request, or similar inquiry.
• Project-related details — drawing notes, scope descriptions, bid deadlines, and files you choose to upload or email so we can evaluate and respond to your request.
• Communication records — messages you send us by email, phone, form, or SMS, including your preferences for follow-up.
• Technical and usage data — IP address, browser type, device information, pages visited, referring URL, and approximate location derived from IP, collected through standard server logs and analytics tools.

We do not ask for payment card numbers through public website forms. If billing is arranged separately, those details are handled through secure payment channels.

We use personal information only for legitimate business purposes related to delivering and improving our services:

• To prepare quotes, deliver estimating and related services, and manage your project requests.
• To respond to inquiries, provide customer support, and communicate about timelines or deliverables.
• To send service updates, SMS notifications, and operational messages you have requested or consented to receive.
• To improve website performance, usability, security, and content relevance.
• To analyze aggregated traffic trends and service demand so we can better serve clients nationwide.
• To comply with legal obligations, enforce our terms, and protect West Estimating, our clients, and the public.

With your consent where required, we may use your contact details to send relevant updates about our services, resources, or promotions.

You can opt out of marketing emails or texts at any time by using the unsubscribe instructions in the message or by contacting us directly. Opting out of marketing does not stop transactional or service-related messages needed to fulfill a request you already made.

We do not sell, rent, or trade your personal information — including SMS consent status — to third parties for their own marketing.

We may share limited information only when necessary:

• With trusted service providers who help us operate the website, email delivery, analytics, hosting, or CRM tools under confidentiality obligations.
• With professional advisors (such as legal or accounting) when required for legitimate business purposes.
• When required by law, regulation, legal process, or to protect rights, safety, and security.
• In connection with a business transfer (merger, acquisition, or asset sale), subject to appropriate confidentiality protections.

If you provide a phone number and consent to text messaging, we may send SMS messages related to quote follow-ups, project status, appointment reminders, or other service communications you requested.

Message frequency varies. Message and data rates may apply. You can cancel anytime by replying STOP. For help, reply HELP or contact us using the details below.

For the full messaging policy, please review our SMS Terms & Conditions.

Our website may use cookies, pixels, and similar technologies to remember preferences, understand how visitors use the site, and improve performance.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. Analytics tools may process limited technical data to help us improve content and conversion paths.

West Estimating implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. Please notify us promptly if you suspect unauthorized access related to our services.

We retain personal information only as long as needed to fulfill the purposes described in this policy — including delivering services, maintaining business records, resolving disputes, and meeting legal or accounting requirements. When information is no longer needed, we take steps to delete, anonymize, or securely archive it according to our retention practices.

Depending on your location, you may have rights to access, correct, update, or request deletion of personal information we hold about you, or to object to certain processing. You may also request a copy of information you provided to us.

To exercise these rights, contact us using the details in the Contact section below. We may need to verify your identity before completing certain requests.

Our services are directed to businesses and professionals. West Estimating does not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

Our website may link to third-party sites or tools (for example maps, social profiles, or file-sharing platforms). Those sites have their own privacy practices. We are not responsible for the content or privacy policies of external websites you choose to visit.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will revise the effective date at the top of this page. Continued use of the website after updates constitutes acceptance of the revised policy. We encourage you to review this page periodically.

If you have questions about this Privacy Policy, want to update your information, or wish to exercise your privacy rights, contact West Estimating:

• Phone: (737) 258-4949
• Email: info@westestimating.com
• Address: 5900 Balcones Dr Ste 4186, Austin, TX 78731
• Website: https://westestimating.com