Fulfilment Policy

To keep projects moving and protect both parties, we use a simple two-stage payment structure:

• 50% upfront payment — required to confirm the order and begin work after we receive the documents needed for your project. This deposit is non-refundable.
• 50% remaining balance — due when the work is complete and before or upon final delivery of the estimate package, takeoff, drawings, schedule, or other agreed deliverables. This balance is also non-refundable once paid.

Work does not start until the upfront payment is successfully processed and the required project documents are available. Final files are released once the remaining balance is paid, unless otherwise agreed in writing.

All payments made to West Estimating are non-refundable. Estimating, takeoff, drafting, scheduling, and related professional services require dedicated production time once an order is confirmed.

Because work begins after the upfront payment and document kickoff, fees paid — including the 50% deposit and any remaining balance — are not returned if a client cancels, pauses indefinitely, or chooses not to proceed.

• Upfront payments are non-refundable once received and the order is confirmed.
• Remaining balance payments are non-refundable once paid and deliverables are released.
• If a client cancels after kickoff, fees already paid cover time and resources already allocated to the project.
• If ${SITE.name} is unable to complete the agreed scope for reasons solely within our control, we will work with you in good faith on a fair resolution — which may include completing the work, adjusting the remaining balance, or another remedy we confirm in writing.

By submitting payment, you acknowledge and accept this non-refundable payment policy.

After the upfront payment is received, you will get a confirmation (email or message) along with a request for any remaining project documents — such as drawings, specifications, addenda, scope notes, or bid deadlines.

Our team reviews your package, confirms scope and turnaround, and begins production. If the scope changes materially after kickoff, we will notify you before proceeding and may revise the quote.

Turnaround depends on drawing count, trade complexity, and how complete your inputs are.

• Standard delivery — most packages are completed within 24–72 hours for typical trade estimates, or within a few business days for larger multi-trade / multi-discipline scopes.
• Complex or large packages — timelines are confirmed case-by-case after document review.
• Rush delivery — expedited schedules are available on request and may include an additional rush fee.

Quoted timelines start after both the upfront payment and the required documents are received — not from the moment of first inquiry alone.

All deliverables are provided digitally — typically by email and/or a secure download link. We do not ship physical goods.

Deliverable formats are agreed per project (for example Excel, PDF, or other industry-standard files suited to your estimating or drafting package).

Throughout the engagement, West Estimating stays in contact for clarifications needed to keep quantities, pricing, and documentation accurate.

You can expect updates at key milestones — kickoff confirmation, clarification requests, and delivery notice. Prompt replies from your side help us protect both accuracy and turnaround.

Accurate, timely fulfilment depends on clear inputs from the client. You agree to:

• Provide complete drawings, specifications, and scope details needed for the ordered service.
• Respond to clarification requests within a reasonable time so production is not blocked.
• Confirm bid deadlines, addenda, and any exclusions before final delivery when asked.
• Complete the remaining 50% payment so final deliverables can be released.

Fulfilment may be delayed or paused if required documents or information are not provided after payment confirmation.

• If necessary files or clarifications are not received within 7 business days of the upfront payment and our document request, the project may be paused until inputs arrive.
• Paused projects resume once complete information is provided; previously quoted rush windows may no longer apply.
• If a project remains inactive for an extended period, we may close the order and discuss options for restart or credit of unused work, subject to time already invested.

Minor clarifications related to the original agreed scope are handled professionally as part of delivery quality.

Changes driven by new drawings, expanded scope, addenda, or redesign after work is substantially complete may be treated as additional services and billed separately after confirmation with you.

If you have questions about an order, payment, or delivery status, contact West Estimating:

• Phone: (737) 258-4949
• Email: info@westestimating.com
• Address: 5900 Balcones Dr Ste 4186, Austin, TX 78731
• Website: https://westestimating.com